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October 15, 2012


Father Brian

My experience of PC World has been just as good. I returned a faulty item but didn't have the receipt. I was told I couldn't have a refund as there was no proof of purchase. I replied that with all the information they wanted at the time of sale, they had the proof on file.

Five minutes later, after being accused of being abusive (no, I was assertive but they couldn't tell the difference) a glaring manager deigned to enter my postcode and found - surprise, surprise - the required proof. Refund about £12, loss of customer goodwill - total.

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